Welcome to Cozy Scarves Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium scarves, home textiles, and lifestyle accessories to enhance your shopping experience.
About Our Products
What materials are used in your scarves and textiles?
We carefully source only the finest materials including premium merino wool and organic cotton for all our products. Each piece is artisan-crafted with attention to detail and quality.
Do you offer different sizes for your scarves?
Yes, we offer a range of sizes from our classic Cotton Scarves to oversized styles. You’ll find regular scarves, blanket scarves, and oversized options in our Scarves collection.
Are your home textiles suitable for all seasons?
Our bedding, duvet covers, and blankets are designed for year-round comfort. We select materials that provide warmth in cooler months while remaining breathable for warmer weather.
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. This allows you to track orders and save preferences for future purchases.
Can I modify my order after placing it?
We process orders quickly to ensure prompt delivery. If you need to modify an order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.
Payment Options
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Shipping & Delivery
What are your shipping options?
We offer two premium delivery services:
– Standard Shipping: £12.95 via DHL or FedEx (10-15 days after dispatch)
– Complimentary Shipping: Free on orders over £50 via EMS (15-25 days after dispatch)
All orders are carefully packaged in our signature tissue paper and boxes for a luxurious unboxing experience.
– Standard Shipping: £12.95 via DHL or FedEx (10-15 days after dispatch)
– Complimentary Shipping: Free on orders over £50 via EMS (15-25 days after dispatch)
All orders are carefully packaged in our signature tissue paper and boxes for a luxurious unboxing experience.
Do you ship worldwide?
We ship globally, excluding some Asian and remote regions. During checkout, simply enter your address to confirm availability to your location.
How can I track my order?
You’ll receive tracking information via email once your order is dispatched. This allows you to follow your parcel’s journey from our Manchester studio to your doorstep.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused and in original condition with all tags attached. Please visit our Returns Policy page for complete details.
How do I initiate a return?
Please email our customer care team at [email protected] with your order number and return request. We’ll guide you through the simple process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a tracked service for your protection.
Customer Service
How can I contact customer service?
Our dedicated team is available via email at [email protected]. We typically respond within 24 hours during business days.
Where is Cozy Scarves Shop located?
Our studio is located at 16 Oxford Rd, Manchester, GB M8Y 7CZ. While we don’t have a physical storefront, you’re welcome to contact us about our products and craftsmanship.
If you have any other questions not covered here, please don’t hesitate to reach out to our customer care team. At Cozy Scarves Shop, we’re committed to making every aspect of your experience with us as premium and thoughtful as our products.