Term and Conditions

Last updated: [Insert Date]

Welcome to Cozy Scarves Shop, where timeless elegance meets modern comfort. These Terms and Conditions outline the rules and regulations for using our website (www.elegantfashionextras.com) and purchasing our premium accessories and home textiles.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for users who are at least 18 years old or accessing with parental/guardian supervision. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including text, images, logos, and product designs, is the property of Cozy Scarves Shop and protected by intellectual property laws. You may not:

• Reproduce, duplicate, or copy any material without express written permission
• Use our products or designs for commercial purposes without authorization
• Modify or create derivative works from our content

2. Product Information

2.1 Product Descriptions

We take great care in accurately describing our premium accessories and home textiles. However, please note:

• Colors may vary slightly due to monitor settings
• Natural materials may have subtle variations that enhance their character
• Product dimensions are approximate

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after your order is placed, we will notify you promptly and offer alternatives or a full refund.

3. Ordering Process

3.1 Placing an Order

To create a binding contract:

• Select your items and proceed through checkout
• Provide accurate delivery and payment information
• Review your order carefully before submission

You will receive an order confirmation email once your payment is processed.

3.2 Order Acceptance

We reserve the right to refuse any order at our discretion, including for suspected fraudulent activity or errors in pricing information.

4. Payment Terms

4.1 Accepted Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

4.2 Pricing and Currency

All prices are in GBP (£) and include VAT where applicable. International customers may incur additional customs fees or taxes, which are the customer’s responsibility.

4.3 Payment Security

We implement industry-standard security measures but cannot guarantee absolute security. By providing payment information, you confirm you are authorized to use the payment method.

5. Shipping and Delivery

5.1 Shipping Options

We offer two refined shipping methods:

• Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
• Free Shipping: Available for orders over £50, delivered via EMS within 15-25 business days after dispatch

5.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote regions. Please check our Shipping Policy for current restrictions.

5.3 Delivery Issues

If your package appears damaged upon delivery:

• Refuse delivery if possible
• Contact us within 48 hours with photos of the damage
• We will arrange a replacement or refund

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for most items, provided:

• Items are unused with original tags attached
• Original packaging is intact (including dust bags for scarves)
• A valid proof of purchase is provided

Non-returnable items: Candles & hand creams (unless faulty) for hygiene reasons.

6.2 Return Process

To initiate a return:

1. Contact us at [email protected] within 15 days
2. Wait for return authorization (RMA number)
3. Ship items to our Manchester atelier using a trackable method

6.3 Refund Processing

Refunds are issued to the original payment method within 7-10 business days after we receive and inspect your return. Original shipping fees are non-refundable.

7. Customer Responsibilities

7.1 Accurate Information

You agree to provide current, complete, and accurate information for all transactions.

7.2 Account Security

If you create an account, you are responsible for maintaining its confidentiality and all activities that occur under it.

7.3 Prohibited Conduct

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with other customers’ enjoyment of our services

8. Limitations of Liability

Cozy Scarves Shop shall not be liable for:

• Indirect, incidental, or consequential damages
• Delays or failures in performance beyond our reasonable control
• Minor variations in product color or texture

Our total liability for any claim related to your purchase shall not exceed the purchase price of the item(s) in question.

9. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to modify these terms at any time. The current version will always be available on our website, with the “Last updated” date reflecting recent changes.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.

12. Contact Information

For questions about these Terms and Conditions, please contact us:

Cozy Scarves Shop
16 Oxford Rd, Manchester, GB M8Y 7CZ
Email: [email protected]